How do I place an order?
Ordering at JMDOM is easy. Placing your first order at JMDOM? Please follow the below mentioned steps:
Just select the items you want to shop. Enter your shipping address. Enter your payment information and you are home. If you need any assistance give us a call. We would love to take your order over phone. You may contact us on +91 96 080808 35 to book your order on COD mode. Call Timings: 9:00 AM – 9:00 PM (Monday to Saturday)
Does JMDOM sell the products?
All the products on this website are sold by the suppliers registered with JMDOM directly to the customers. JMDOM provides only the marketplace services to its customers and suppliers. JMDOM protects the interests of its buyers under buyer protection policy. More more details, please read our FAQs.
How will my order be delivered to me?
Your order would be delivered through reputed courier companies at your doorstep. Bulk Orders (greater than 10) & heavy items are shipped through surface & may take more than 2 days for delivery.
How will I know if order is placed successfully?
Once your Order is successfully placed, you will receive a confirmation over email and text message from JMDOM.com. This mail will have all the details related to your order. Order details can also be viewed at My Account > Order history, if you have placed the order through your log in id.
What is the standard delivery time?
Standard delivery time is 2-4 days, however for some products delivery time may vary depending upon the availability or depending upon the size of the order.
Why is standard delivery time different for some products?
Time taken to deliver a product depends upon the below mentioned parameters:
Stock availability Size of the order Shipping Address Size of the product Make to Order products
Will I be informed once my order is processed?
Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery. You can also TRACK ORDER online. Please note tracking information may not be available for all carriers.
I got a confirmation call for my order. Why is that?
You receive a confirmation call for your order to verify if there isn’t any change with your order.
Do you take orders over phone?
Yes. We do take orders over phone. You may contact us on +91 96 080808 35 to book your order on COD mode. Call Timings: 10:30 AM – 4:30 PM (Monday to Saturday)
How do I check the status of my order?
Our order status is updated to you via emails and sms at every step. Once your order is placed you would receive an sms and an email with your order details. Once your order is dispatched you receive an sms with your tracking details. Please check your spam and old sms-es for the status of your order, if you don’t see any updates. In case of any unforeseen events which delay your order you would receive a special update from our end.
Why have I not received my order yet?
Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.
Can I place a bulk order for an item(s)?
Yes we accept bulk orders, please place an order and we will call you on the number provided by you.
Can I add an item to my order after I have placed my order?
Unfortunately no, however you can simply place another order.
I tried placing order using my credit card but it isn’t working. Can you help me place an order?
Yes if your debit/credit card isn’t working we can always take your order over phone. Do call us on +91 96 080808 35. Call Timings: 10:30 AM – 4:30 PM (Monday to Saturday)
I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
Net Banking 5-7 business daysDebit Card 5-7 business daysCredit Card 7-21 business days
I am placing an order as a gift to my loved one. Will she receive the price tags and invoice?
Yes. Because of the prevalent regulations we send the invoice along with the product. Tags are also left intact so that a product can be returned if your loved one faces any problem with it.
What is the difference between shipping and delivery?
Shipping refers to packing and dispatching of your order. While placing an order, you will find a shipping timeline on the products displayed on the website (e.g. dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for the order.
Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?
For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via E-mail/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.
What should I do if I find my package opened or tampered with upon delivery?
JMDOM believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by clicking on Return/Replace option in your MY ORDERS page within the Trust Pay period. We will look at it immediately and get back to you.
Why did I receive a partial order?
We are sorry you had to experience this but please check if your order contains items with different delivery time. Items with different delivery times are shipped to you separately. Do not worry; your order is on its way to you!The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfill your order, we will refund you the full payment made towards that particular product, at the earliest.
The status on the tracking website shows delivery was attempted but I was not there to receive. Is it possible to get the delivery now?
The courier companies usually make more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us.
JMDOM is happy to serve customer and fulfil their requirements. If customer receives any product which fulfils the below mentioned criterion, customer is eligible for return / exchange:
Product is used/altered/Defective product. Physical / in-transit damage to the product. Branded product received seal opened. Empty packet/some items or accessories are missing. Significant difference found in JMDOM website as comparison to product.
Customer is not eligible for return/exchange if
Its “No longer needed”. Customer tried to handle the industrial product and unable to use it which promotes any tear/damage. Made to Product(on demand) will not be returned.
Guidelines for Return/Exchange:
For Products purchased on JMDOM, in the event the customer has any concern with the Product, the customer shall inform to JMDOM Customer care within 48 Hours of product delivery. Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue. Customer need to share 7-8 images of the Complete product, Product packaging/box (Outer & Inner) & Shipment label while raising the Return or Replacement request. In case of Industrial goods return will be accepted only in case of wrong, defective, damaged product. In Case of Faulty electronics product, customer need to contact nearest service centre for repair/ replacement. All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact. JMDOM shall endeavour to process the customer refund within 7 (Seven) working days from the date of request made to the Customer Care team.
Below Mentioned products are non-returnable:
| Category | Product Type |
| Automotive | Lubricants, greases, oils, waxes, polishes & other liquid. |
| Medical or Lab Supplies | No return policy against any issue. |
| Tapes, Adhesives, Sealants, Welding, Paints & Coatings, Lubricants, Coolants & Industrial Oils | Adhesives (all liquids), hazardous materials and lubricants. |
| Abrasives | Abrasive Powders & Pastes no return. |
| Cleaning Equipment | Floor Polishers / Cleaning Sprays |
| Electricals | Refunds will not be initiated on electrical / Electronic products / large appliances. |
| Lighting and Luminaries | All type of Lights is non-returnable. |
| Measurement & Testing | Calibration related issues should be handled by Supplier / Manufacturer directly. |
Note: JMDOM is always happy to help customer if customer fails to understand the working of product, Customer can contact. JMDOM customer care team either through email / phone. If customer received defective product after 1st time exchange, JMDOM will connect customer with Supplier/Brand to troubleshoot the issue.
Refund Policy
The refunds in accordance with the above guidelines shall be as per the following:
In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount.For cash on delivery transactions, refunds, if any, will be made via demand draft/NEFT/Cheque etc. in favour of the customer buying the Products, as per the details provided by the customer.The customer buying the Products will not be charged for the pickup, and no other deductions shall be made on refunds confirmed to the customer buying the Product.
Refunds / Returns shall NOT be allowed in the following cases:
Return request is made outside the specified time frame of 48 (Forty-Eight) hours as specified above. In case where price tags, labels, original packing, freebies and accessories, box are missing. If the Product is damaged by the customer, in any manner as may be determined by JMDOM at its sole discretion. If Product has been used by the customer. If Product sold as combo/sets cannot be returned as individual Product.