Returns & Refunds Policy
Clear guidance for personalized products, printing concerns, damaged goods, order discrepancies and delivery issues.
At JMDOM®, we aim to supply products that match the specifications confirmed for your order. As many items are personalized or made to order, our return arrangements differ from those for standard ready-made products. Please review the conditions below and contact us promptly if something is wrong.
1. What is your return policy?
Most JMDOM products are customized, printed, branded or made to order. Such products are generally not eligible for return or exchange for change of mind, incorrect customer-provided artwork, or a preference change after production approval.
If a product is faulty, damaged, incorrectly supplied, or materially different from the approved specifications, please contact us with your order number, a description of the issue and clear photographs. We will review the complaint and, where appropriate, arrange a replacement, remake, correction or refund.
Delivery delays caused by destination-country customs clearance or local delivery providers do not, by themselves, make a correctly supplied customized product eligible for a return. This does not affect any rights that apply under relevant consumer law.
2. How do I report a problem with my order?
Email info@jmdom.com or message our WhatsApp support at +91 7065001356. Please include:
- Your order number and purchase/contact details
- The product name and affected quantity
- A brief explanation of the issue
- Clear photos or video showing the concern, where relevant
- Photos of the packaging and shipping label for transit damage
Our support team will review the information and advise on the next steps. Please do not ship any item back without receiving return instructions from JMDOM.
3. My order arrived with unacceptable print quality. What should I do?
Contact JMDOM with photographs showing the print issue and, if available, the approved artwork or proof. We will compare the delivered item against the agreed specifications and assess whether a production error occurred. For an eligible verified defect, we will discuss a suitable remake, replacement, correction or refund.
4. My products arrived damaged. What should I do?
Contact us as soon as possible and share photographs of the damaged items, outer packaging and shipping label. Please keep the packaging until the issue is reviewed. If damage is confirmed and the claim is eligible, we will arrange an appropriate remedy, such as replacement of affected units or a refund for those units, as applicable.
5. What if I receive more or fewer items than ordered?
If the delivered quantity differs from the confirmed order quantity, please send your order number, packing details and photographs where possible. We will verify the discrepancy. For a confirmed shortfall, we will arrange shipment of the missing quantity or an appropriate refund. If extra items are delivered, please contact us for instructions.
6. Tracking says delivered, but the parcel is missing or stolen.
Please first check the delivery location, reception, security desk and anyone authorized to receive parcels. Contact JMDOM and the courier promptly so the proof of delivery and shipment status can be investigated.
Where a parcel is confirmed as delivered and subsequently stolen, compensation may depend on the courier investigation, applicable shipment coverage and local law. We cannot promise an automatic remake or refund in every such case, but we will provide reasonable shipment information to assist with the investigation.
7. What if my shipment is lost in transit?
If tracking indicates that an order may have been lost before delivery, please contact JMDOM. We will coordinate with the shipping provider to investigate. If the shipment is confirmed lost in transit, we will review an appropriate resolution, which may include reshipping, remaking the order or issuing a refund, subject to the order terms and applicable law.
8. Customs clearance and international delivery delays
International shipments may be subject to customs checks, import duties, local taxes and courier processing. Clearance and final delivery times can vary by destination. Customs or carrier delays alone do not automatically qualify personalized items for return or refund. If a shipment is held or delayed, contact us with the tracking information so we can help identify the available next steps.
9. What is the complaint time frame?
Please report issues relating to delivered orders within 30 calendar days from the delivery date. After this period, claims may be difficult to investigate and may no longer be eligible under this voluntary policy, except where applicable law provides otherwise.
10. How are approved refunds handled?
Once a claim is reviewed and a refund is approved, JMDOM will confirm the refund amount and method with you. Where possible, refunds will be made to the original payment method. Processing and bank-credit times depend on the payment provider and will be communicated during claim resolution.
11. Consumer rights and policy updates
Nothing in this policy is intended to limit rights that cannot legally be excluded under applicable consumer protection laws. JMDOM may update this policy from time to time. The terms applicable to a specific order may also be stated in its quotation, invoice or agreed purchase conditions, subject to applicable law.