Shipping & Delivery Policy
Clear information about order processing, delivery estimates, shipping charges and tracking for customers in India and international wholesale buyers.
Order Processing
Dispatch schedules depend on product availability and order specifications.
India Delivery
Shipping cost and estimated arrival are confirmed for the order.
Export Enquiries
International bulk shipping is quoted by destination and shipment details.
Tracking Support
Tracking details are shared when available from the carrier.
Shipping Information at a Glance
JMDOM supplies different product types, including standard items and customized orders. Processing and shipping arrangements may vary according to quantity, stock, destination and branding requirements.
Domestic Shipping — India
- Delivery coverage and shipping charges are checked against the destination PIN code.
- Available shipping methods and charges are communicated during checkout or before order confirmation, as applicable.
- Estimated delivery dates depend on stock, dispatch location and courier service.
- For bulky or special-handling orders, a separate freight quote may be needed.
International Shipping — Export Enquiries
- International wholesale shipping is subject to product eligibility and destination requirements.
- Freight, packing, insurance (if applicable), customs and import taxes are clarified in the quotation.
- Estimated transit time is provided after the shipment details and service are confirmed.
- Import permits and local compliance requirements may apply to certain goods.
Our Order & Dispatch Process
Order Received
We review the order, shipping address and requested specifications.
Availability Check
Stock, customization requirements and expected processing time are checked.
Dispatch
After order confirmation and applicable payment, the shipment is prepared for dispatch.
Delivery Support
Carrier or tracking details are shared when available; our team assists with delivery enquiries.
Processing, Tracking & Delivery Exceptions
Customized & Bulk Orders
Personalized printing, logo branding, made-to-order products and large quantities may require additional production time. The applicable schedule should be confirmed in writing before the order is finalized.
Address Accuracy
Please provide the correct recipient name, mobile number, complete address, PIN code and any delivery instructions. Incorrect or incomplete details can delay delivery and may cause extra charges.
Courier Delays
Delivery estimates may change due to weather, remote locations, holidays, carrier disruptions, customs checks or other events outside our control. Please contact support if your shipment is delayed.
Damaged or Missing Parcels
If your shipment appears damaged or incomplete, please contact us promptly with the order number, photographs and delivery details so the issue can be reviewed under the applicable return, refund or carrier terms.
Shipping FAQs
How much is the delivery charge?
Charges depend on the product, shipment weight, destination and any active offer. The applicable amount should be displayed at checkout or confirmed in your quotation before purchase.
How many days will delivery take?
There is no single delivery timeline for every product. Standard products and customized or bulk orders may have different processing and transit times. Please check your order confirmation or ask our team for an estimate.
Do you offer free delivery?
Free delivery may be available on selected products or promotional orders when explicitly advertised. Please check the terms of the specific offer.
Can I track my order?
When a trackable courier service is used, tracking information can be shared after dispatch as it becomes available.
Can international customers request shipping?
Yes, you can submit an international shipping enquiry. Availability, destination eligibility, freight and customs responsibilities must be confirmed before accepting an export order.
What if my parcel is damaged?
Contact support with your order details and relevant photographs as soon as possible. Any resolution is subject to the applicable policy and review of the shipment.
We're Here to Help
WhatsApp: +91 70650 01356 | Phone: +91 98999 20761 / +91 96080 80835
Email: info@jmdom.com